Though I got few answers, here a short summary. I'm still interested
hearing of experience with SCT and tools from Scopus!
I had asked:
Q> We are going to take a look at Sun's CallTracker for tracking bug
Q> reports for our software packages. We are interested in learning
Q> about other people's experience with the CallTracker software.
Q> What is good or bad about the software? How long did it take to
Q> customize and put the software into full operation? Is the
Q> performance sufficient, when using flat files to store bug reports?
I have learned:
* It seems that SCT is not (yet?) used very much. There were few
responses, most of them ``I'm interested too - send a summary''.
* Sun CallTracker is just a repackaging of Remedy's Action Request
System. It might be better for local helpdesk management than customer
* Tools from Scopus seem to be an interesting alternative for our
Thanx to all who have answered:
firstname.lastname@example.org (Barry Margolin)
bbomba@CHBS.CIBA.COM (Bernhard Bomba)
email@example.com (Ian Wells)
firstname.lastname@example.org (Doug Obrecht)
email@example.com (Sheryl Coppenger)
See you on the bit stream,
-- Peter W. Osel Email: firstname.lastname@example.org Siemens AG - HL CAD 4 Phone: +49 (89) 4144-3825 PO Box: 801709 Fax: +49 (89) 4144-8159 D-81617 Munich Home: email@example.com Germany Home (Voice): +49 (89) 613-6209
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