SUMMARY: E 4500 Hardware Failure

From: Bhavesh Shah <bshah_at_citadon.com>
Date: Fri Apr 23 2004 - 15:22:34 EDT
Well got one reply besides out of office mails.
Grateful to Anjan Dave for his quick and accurate analysis.
Its Memory in 4 Banks that went bad at the same time - Strange
Will replace the Memory and see how it goes.
Thanks Anjan

My Original Question Was:


Hi Gurus,

Sorry for troubling once again but we had one more E 4500 Hardware
failure.

Would appreciate it if some can guide me what exactly is failed as this
Server is located at remote location.

1)       Board 0 and 2

2)       Memory on Board 0 and 2 - Bank J3201 and J3101 or all memories
on board 0 and 2

3)       CPUs on board 0 and 2

4)       All Boards( 0 & 2) CPUs and Mem



Thanks in advance

B



Below is the prtdiag output



========================= CPUs =========================



                    Run   Ecache   CPU    CPU

Brd  CPU   Module   MHz     MB    Impl.   Mask

---  ---  -------  -----  ------  ------  ----

 0     0     0      400     8.0   US-II    10.0

 0     1     1      400     8.0   US-II    10.0

 2     4     0      400     8.0   US-II    10.0

 2     5     1      400     8.0   US-II    10.0

 4     8     0      400     8.0   US-II    10.0

 4     9     1      400     8.0   US-II    10.0





========================= Memory =========================



                                              Intrlv.  Intrlv.

Brd   Bank   MB    Status   Condition  Speed   Factor   With

---  -----  ----  -------  ----------  -----  -------  -------

 0     0    1024   Failed     Unknown   60ns    1-way

 0     1    1024   Failed     Unknown   60ns    1-way

 2     0    1024   Failed     Unknown   60ns    1-way

 2     1    1024   Failed     Unknown   60ns    1-way

 4     0    1024   Active      OK       60ns    2-way     A

 4     1    1024   Active      OK       60ns    2-way     A



========================= IO Cards =========================



     Bus   Freq

Brd  Type  MHz   Slot        Name                          Model

---  ----  ----  ----------  ----------------------------
--------------------

 1   SBus   25            0  QLGC,isp/sd (block)           QLGC,ISP1000U


 1   SBus   25            1  SUNW,qfe                      SUNW,sbus-qfe


 1   SBus   25            1  SUNW,qfe                      SUNW,sbus-qfe


 1   SBus   25            1  SUNW,qfe                      SUNW,sbus-qfe


 1   SBus   25            1  SUNW,qfe                      SUNW,sbus-qfe


 1   SBus   25            2  QLGC,isp/sd (block)           QLGC,ISP1000U


 1   SBus   25            3  SUNW,hme


 1   SBus   25            3  SUNW,fas/sd (block)


 1   SBus   25           13  SUNW,socal/sf (scsi-3)        501-3060




Detached Boards

===============

  Slot  State       Type           Info

  ----  ---------   ------
-----------------------------------------

    3    disabled   disk           Disk 0: Target: 10   Disk 1: Target:
11



Failed Field Replaceable Units (FRU) in System:

==============================================

ac unavailable on CPU Board #0

        PROM fault string: fail- mem-bank0: J3200 mem-bank1: J3201

        Failed Field Replaceable Unit is CPU board 0

ac unavailable on CPU Board #2

        PROM fault string: fail- mem-bank0: J3200 mem-bank1: J3101

        Failed Field Replaceable Unit is CPU board 2



Detected System Faults

======================

PROM detected failure

        Detected Fri Apr 23 00:36:18 2004

Board 2 fault: PROM detected

Fault: fail- mem-bank0: J3200 mem-bank1: J3101

        Detected Fri Apr 23 00:36:18 2004

Board 0 fault: PROM detected

Fault: fail- mem-bank0: J3200 mem-bank1: J3201

        Detected Fri Apr 23 00:36:18 2004



Most recent AC Power Failure:

=============================

Mon Oct  6 19:20:18 2003





========================= Environmental Status =========================

Keyswitch position is in Normal Mode

System Power Status: Redundant

System LED Status:    GREEN     YELLOW     GREEN

WARNING                ON        ON        BLINKING





Fans:

-----

Unit   Status

----   ------

Rack    OK

Key     OK

AC      OK



System Temperatures (Celsius):

------------------------------

Brd   State   Current  Min  Max  Trend

---  -------  -------  ---  ---  -----

 0      OK       35     35   35  stable

 1      OK       35     35   35  stable

 2      OK       37     37   38  stable

 4      OK       40     38   41  stable

CLK     OK       24     24   24  stable





Power Supplies:

---------------

Supply                        Status

---------                     ------

0                                OK

1                                OK

2                                OK

PPS                              OK

    System 3.3v                  OK

    System 5.0v                  OK

    Peripheral 5.0v              OK

    Peripheral 12v               OK

    Auxilary 5.0v                OK

    Peripheral 5.0v precharge    OK

    Peripheral 12v precharge     OK

    System 3.3v precharge        OK

    System 5.0v precharge        OK

AC Power                         OK





========================= HW Revisions =========================



ASIC Revisions:

---------------

Brd  FHC  AC  SBus0  SBus1  PCI0  PCI1  FEPS  Board Type      Attributes

---  ---  --  -----  -----  ----  ----  ----  ----------      ----------

 0    1    5                                  CPU             100MHz
Capable

 1    1    5    1      1                 22   Dual-SBus-SOC+  100MHz
Capable

 2    1    5                                  CPU             100MHz
Capable

 3                                            Unknown         100MHz
Capable

 4    1    5                                  CPU             100MHz
Capable



System Board PROM revisions:

----------------------------

Board  0:   OBP   3.2.30 2002/10/25 14:03   POST  3.9.30 2002/10/25
14:04

Board  1:   FCODE 1.8.29 2001/06/18 17:26   iPOST 3.4.29 2001/06/18
17:49

Board  2:   OBP   3.2.30 2002/10/25 14:03   POST  3.9.30 2002/10/25
14:04

Board  4:   OBP   3.2.30 2002/10/25 14:03   POST  3.9.30 2002/10/25
14:04

#
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Received on Fri Apr 23 15:22:25 2004

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