Many thanks to the following:
john heasley <heas@teleport.com>
Christian.Masopust@tmn.sie.siemens.at (Christian Masopust)
Herbert Wengatz <hwe@uebemc.siemens.de>
Gene Rackow <rackow@mcs.anl.gov>
Here are their summaries:
-- look for the "req" system and tkreq ... to hell with gnats.-heas --
Hi John,
some weeks ago there was the same question.
They found: -) GNATS -) req (ftp.ccs.neu.edu:/pub/sysadmin) -) NEARnet Trouble Ticket System (ftp.near.net:/pub/nearnet-ticket-system-v1.3 .tar) -) NETLOG (ftp.jvnc.net:/pub/netlog-tt.tar.Z -) Queue-MH (ftp.cs.colorado.edu:/pub/sysadmin/utilities/queuemh.tar.Z) -) PTS/Xpts (ftp.x.org:/contrib/pts*) -) Request (pearl.sl.gov:/pub/request/request2.1.1.tar.Z) -) Requete (ftp.crim.ca:/pub/requete-*.tar.Z)
--
You may also be interested in PTS/xpts (PTS stands for "problem tracking system"). Nice, fast, easy to use.
But they are developing a new Version (don't know how far they are).
"They" are:
PTS/Xpts Version 1.05a By Zombie Software Copyright (c) 1992,1993,1994 Dean Collins, Chris Hyde, Luke Sheneman, Brian Goff, and John Hunter. Copyright (c) 1992 University of Idaho, Moscow, Idaho. Internet e-mail: dean@halcyon.com or dean@uidaho.edu
There's also a WWW-Page available, but I don't have it at hand right now.
Herbert --
Get the "req" package from ftp.ccs.neu.edu in pub/systems/ It's the best I have seen. --gene --
Shifter shifter@portal.stwing.upenn.edu
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