SUMMARY: Jukebox errors

From: Rasana P. Atreya (
Date: Mon Apr 08 1996 - 13:08:36 CDT


My original post and the two responses follow.

Thanks to: (Kevin Sheehan {Consulting Poster Child})
Leonard Sitongia <>

I followed the following steps to "unconfuse" my jukebox, and it's fine now!

nsrjb -H -E
nsrjb -I If still nothing happens, do the following:
1. Manually take tape out from the drive and put it back in the slot.
2. Leave the drive door open and close Juke Box door.
3. Shutdown Deamons.(use command nsr_shutdown -a)
4. Rename /nsr/res/nsrjb.res (e.g., mv nsrjb.res nsrjb.old)
5. Restart Deamons (use command nsrd)
6. Run jbm_enabler if you are using networker version less than 4.1.
   If you are using networker 4.1 or greater then use jb_config.
7. Start networker.
8. Do inventory.

Thanks folks!

We have an Exabyte 8500(?) 8mm drive. The jukebox is managed by Legato
Networker 4.1.3 Turbo/30.

In the Pending box of the networker window, I've had this message for a while
now: (March 25) Mon 18:00 media alert: Jukebox 'EXB-10e' failed EXB-10e Unit
attention: Sense Key <6>, ASC <4>, ASCQ <8d>

Backups seem to go just fine. Only the jukebox has gotten confused twice since
then. nsrjb -H -E and nsrjb -I seem to set it back on track. The error
message stays put though.

Legato tech support does not seem to know what's going on.

Can you help?

From: (Kevin Sheehan {Consulting Poster Child})

Unit Attention is usually what you get when a device is first turned
on. It is trying to tell you that it needs to be reset or something.

I have no idea what the qualifier codes mean, but I suspect somebody
at Legato can dig it up.

My guess: power or the controller losing the plot and being reset.

                l & h,

From: Leonard Sitongia <>

I have a 10e also. The Error manual (booklet) says ASC 4:

"The EXB-10e was in sequential mode, CHS Monitor mode, or LCD mode."

Sounds like the jukebox is set in the wrong mode, but the backup may still
work if you haven't implicitly changed tapes yet.


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